Frequently Asked Questions
1. Where do I key in the Promo Code when you have a promotion happening?
When you click on the shopping cart, choose View Bag to review your items and there will be a field for you to enter the Promo Code.
2. How soon can I get my parcel after ordering?
We offer next day shipping. The cut off time for next day pick up or delivery is 6pm. Weekend delivery is not available. You may choose the option for self-collection on Saturday when checking out.
3. What are your Pick-up and Delivery schedule?
Pick-up : TEMPORARILY UNAVAILABLE WITH EFFECT FROM 22 APRIL 2020 TILL FURTHER NOTICE.
Monday - Saturday (Except Tuesday)
10am to 12pm
12pm to 3pm
3pm to 5pm
Delivery: Monday - Friday
12pm - 3pm
3pm to 6pm
4. What are your shipping charges?
Self-collection from our operations unit (18 Greenwood Ave) is free.
Free delivery for orders of $100 spend and above.
- Orders of at least $50 spend and above is subjected to $10 delivery charge.
- Orders below $50 spend is subjected to $25 delivery charge.
SENTOSA ISLAND DELIVERY :
Free Delivery for orders of $120 and above. Orders below $120 will be subjected to $40 delivery charge.
If your oder is needed urgently, please call 6463 4689 (Mon-Fri, 10am - 5pm) and we will try our best to accomodate accordingly.
5. Where do I pick up my parcel?
It will be ready for collection at our showroom located at 18 Greenwood Avenue, Hillcrest Park, Singapore 289212.
6. Where do you deliver?
We deliver to most parts of the mainland of Singapore subject to certain restrictions from our delivery partners. We deliver to Sentosa Island but we do not deliver to surrounding Singapore islands like Pulau Ubin, Jurong Island etc.
7. How is my parcel delivered?
We want to make sure that you get your cheese in good condition by insisting on chilled delivery service. It is more expensive than normal delivery but it is all worth it.
8. What if I am not home to receive the delivery?
We will send you a reminder when the parcel has been shipped to avoid such situations. However, if it does happen, same day re-delivery charges are at $5. You will have to pay the delivery man directly. To re-arrange for delivery on another day, you will be charged $25 or $40 (Sentosa Island). Please contact us immediately at 6463 4689 Mon to Fri 9am to 530pm to make the arrangements.
9. How do I keep my cheeses after receiving my parcel?
Please store your cheeses in the refrigerator below 8 degrees Celsius but not the freezer as it will affect the taste and texture.
10. Can I return the cheese and other products after I have received them?
As these are food products, we do not offer returns or refunds on your order once it has been delivered.
11. Who do I contact if I notice a mistake in my order?
Please contact our office at (65) 6463 4689 immediately, and we will see how best to resolve it.